FAQ's

  Do your vehicles have spare parts?

All our vehicles carry a good selection of parts, to enable most repairs to be carried out on the spot without the need for a second visit to site, thus keeping costs to a minimum. We use various manufacturers to ensure the products fitted are suitable for your needs. Our engineers are also experienced to carry out servicing of the older type floor spring units (spare parts permitting).

  Can I collect the goods?

Unfortunately all our goods are despatched from a central warehouse in London and there is no trade counter.

  How much is carriage?

Standard next working day courier is 8.50 plus vat

Standard 3 - 5 working days is 6.95 plus vat

  How long are your products guaranteed for?

The products are covered by the manufacturers guarantees, usually this is a period of 12 months.

  What shall i do if my product creates a fault in the first 12 months?

It is very rare for a product to create a fault, usually it would be due to incorrect fitment or misuse.

In these circumstances your product is covered by the manufacturer's warranty. You would need to purchase a new item to be fitted in the place of the faulty item.

You then need to return the faulty item to ourselves. We would get the relevant manufacturer to check the unit and confirm the problem. If the item is confirmed to have a fault, we would then issue you a refund for the new item purchased.

  What is your minimum call out charge?

All works are priced on an individual basis, dependant on the following factors:

Time on Site, Parts Required, Urgency, Location etc.

A quotation can be issued before the works commence. Please note that quotations are free and will take place when an engineer is available to attend site.
Current booked works will take precedance over quotations. Should you wish to speed up the quotation process, you can take photos of the door/s in question and email them for inspection by an engineer.

  Do you have 'out of hours' service works?

We do not have a 24 hour service, however we can pre-arrange 'early morning' works and 'out of hour' works for particular locations, where deemed un-safe to work during busy periods.

  What guarantee do you offer on your service works?

All parts and labour are guaranteed for a period of 12 months, if found to be faulty and not caused by misuse or adverse weather conditions.

  How can I identify what part I need to order?

Our engineers are very experienced and can identify most parts from a photo.

If you wish to email over some images and brief description of what you need to abledoors@btconnect.com we will try to identify the part for you.

  Can I put goods on account?

No sorry, accounts are for service works only. Goods are to be paid for by credit card or pro-forma payment.

However we will set up an account for schools and government bodies, with an official purchase order.

  Do you have a technical advice department?

We are a service company, therefore all technical issues are covered on site by the engineers. The products we sell are for trade purposes only, therefore it is essential that you are satisfied that the products you purchase are suitable for the purpose intended.

  Do you match or beat other manufacturer's prices?

Please see our price promise page for full details.

  Why have I been asked to pay for service works on completion?

All initial works for any new customer, are to be paid on completion by cash, cheque or credit card or a pro-forma payment via BAC's. An account will then be set up and any future works will be on an invoice basis, with 30 days payment terms. The only exception to this is for government buildings i.e. schools, hospitals etc. An account can be created on presentation of an official purchase order.

  Do you have any employment vacancies?

From time to time we have vacancies for experienced door/ floor spring engineers. If you are interested, please send your CV and an introduction about yourself, to the following email address: angela.abledoors@btconnect.com.